Frequently Asked Questions

CCU's Pay Card is a Visa®-branded reusable debit card created exclusively for LAUSD employees. The employee has access to their pay 24 hours a day, 7 days a week at ATMs and everywhere Visa debit cards are accepted.

1. Visit ccupaycard.org and click the "Enroll Today" button. Fill out and submit the form electronically.
2. Get a Pay Card Enrollment Form from the LAUSD Payroll Department or a California Credit Union branch location. Fill out and return the form to the LAUSD Payroll Department or mail the form using the pre-paid envelope provided with the form.

To complete either enrollment form you will need your LAUSD Employee Identification Number, your Social Security or Tax ID number, your current mailing address, and your LAUSD email address (johndoe [at] lausd.net).

Contact LAUSD Personnel, Human Resources, or your Supervisor.

Automated Pay Card Access System information options include:

• Check account balance and recent transactions
• Check date/amount of last deposit
• Choose to speak to a Customer Service Representative during business hours

Service Representatives can help you with the above options, plus:

• Change of name and address
• Respond to questions about transactions on your account statement
• Investigate fraudulent transactions
• Process lost/stolen/damaged cards
• Request an emergency card replacement
• Request an emergency cash transfer
• Close your account

Online Banking options include:

• Balance inquiry
• Transaction history
• View and print E-statements
• ATM locator

No. You may use your Pay Card for any portion of your available balance as often as you like anywhere Visa debit cards are accepted, at point-of-sale (POS) terminals, and at ATMs. Safeguard your money and take out only what cash you need.