Frequently Asked Questions

Here is how you can sign up for a Pay Card:

1. - You can quickly enroll online here: Enroll Today

To enroll, you will need your LAUSD Employee Identification Number, your Social Security or Tax ID number, your current mailing address, and your LAUSD email address.

LAUSD Personnel, Human Resources, or your Supervisor can provide you with your Employee Identification Number.

Digital and Mobile Banking:

• Balance inquiry
• Transaction history
• Enroll and view eStatements
• Submit card disputes for unauthorized transactions
• Manage your card and set up alerts
• Access the ATM and Branch locator
• View and monitor your credit score for free
• Chat with virtual assistant 24 hours a day or with a live agent during regular business hours

Automated Pay Card Access System

• Check account balance and recent transactions
• Check date/amount of last deposit
• Choose to speak to a Customer Service Representative during business hours

Service Representatives can help you with the above options, plus:

• Change of name and address
• Respond to questions about transactions
• Investigate fraudulent transactions
• Process lost/stolen/damaged cards
• Request an emergency card replacement
• Request an emergency cash transfer
• Close your account

You may use your Pay Card to withdraw any portion of your available balance  as often as you like anywhere Visa® debit cards are accepted, at point-of-sale (POS) terminals, and at ATMs. For safety reasons, we encourage you to only take out the cash you need to have on hand.

Please remember that you can make fee-free withdrawals from any California Credit Union, CO-OP or Allpoint ATM. Other ATMs may charge a fee or place a limit on how much you can withdraw at one time. You can access a list of fee-free ATMs here.

No. Upon enrollment, you will be sent your Pay Card, which is a Visa-branded reusable debit card. Each payday, your entire pay will be loaded onto your Pay Card. If you withdraw all your funds, please keep the card, which will be credited with your pay on your next payday so you can access your funds.

You can access your Time Statement and Online Pay Stub 24/7 by logging in to the LAUSD Employee Self Service website here: https://selfservice.lausd.net

Yes, you will receive monthly eStatements for your Pay Card, which can be accessed through California Credit Union’s Digital Banking. To access your eStatement, log in to your Digital Banking account at ccu.com or through the CCU Mobile App.

If your Pay Card isn’t working, please call California Credit Union’s Pay Card Access System at (855) 528-7372 and speak with a Representative or visit a California Credit Union branch.

The easiest way to check your balance is by logging in to Online Banking here.
You can also complete a balance inquiry using California Credit Union’s automated Pay Card Access System at (855) 528-7372, at an ATM or via Text Message. We recommend you check your balance before performing transactions so you know how much money is available on your Pay Card.

Only LAUSD payroll deposits can be put on the card; you cannot deposit funds to the Pay Card from other sources.

You can get cash back when you make a purchase at any store displaying the Visa logo. Simply swipe your Pay Card when making a purchase at the cash register, enter your PIN and follow the screen prompts. When asked if you would like “Cash Back,” make sure to select “YES” and enter the specific amount you would like to receive from the cashier. You will then be charged for your original purchase and the cash amount you received from the cashier.

Yes! You can shop at any online retailer that accepts Visa. To make an online purchase, simply follow the website’s instructions for paying by credit card and select Visa as the card type when prompted. The amount of your purchase will be debited from your account.

If you have lost or forgotten your Pay Card PIN, visit a California Credit Union branch to have a Representative issue you a new PIN. You can also call the Pay Card Access System at (855) 528-7372 to have a PIN reminder mailed to you. For security purposes, Representatives are not able to give you a new PIN over the phone.

In addition to California Credit Union ATMs, we have partnered with the CO-OP and Allpoint Networks to provide you with access to over 85,000 fee-free ATMs worldwide. These ATMs are considered “in-network.” CO-OP and Allpoint ATMs are located at other credit unions and in many popular retailers, including many 7-Eleven, Costco and Walgreens stores. Look for the CO-OP and/or Allpoint Network logo anywhere on the ATM to determine if an ATM is part of the network.

Yes, you can visit any California Credit Union branch to access your pay, ask questions, or address any concerns you may have about your Pay Card.

 
• Don’t write down your PIN or keep it with your card.
   
• Don’t tell anyone your PIN.
   
• Do not give your card to someone else to use.
   
• Keep your card in a safe place when not in use, such as a wallet or purse.
   
• Keep your contact information up to date with California Credit Union. If problems arise, we may need to contact you.
   
• Only make online purchases from websites you trust. If the website seems suspicious, it may be a scam and could make fraudulent transactions with your card information.
   
• Inform California Credit Union immediately if your card is lost, stolen or damaged, or if you see potentially fraudulent activity in your transaction history. By notifying us as soon as possible, you may be reducing your financial liability on those transactions.

To report suspected fraud or dispute a transaction, please call our Pay Card Access System at (855) 528-7372 (within the U.S.) or 1 + (909) 941-1398 (outside the U.S) as soon as possible. You can also visit a California Credit Union branch, or notify us via secure email link available in Online Banking.

Remember to check your monthly E-statement or transaction history on a regular basis to catch fraudulent transactions as soon as possible. You have 60 days from receipt of a monthly statement to dispute a transaction.

Call our Pay Card Access System at (855) 528-7372 or visit any California Credit Union branch to order a replacement Pay Card. Your new card will arrive within 5-7 business days of the order being received. If you need the card sooner, please request expedited service to receive your new card in 2-3 business days for a cost of $10.00.

There is no monthly fee to maintain your Pay Card.